14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations.
If for any reason you are dissatisfied with your purchase, please fill in the returns/ exchange form, which you can find at the bottom of this page. Then, return our product to us in the original packaging with hang card still attached and unused. You can read below how to handle. The cost of returning the unwanted item is paid for by the customer.
We will only offer exchange/ refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the IZZA hang tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
Please note that any items bought with a Super Deal, Winter Sale, Summer Sale or Clearance sale discount are excempt from the 14 days cool off period.
For peace of mind, if you returned your parcel using a tracking service, kindly check the tracking number provided by the postal service provider, to find out if your parcel has been returned. Our returns team does not send notifications to customers to inform them we have taken receipt of a parcel.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by IZZA, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
All requests for an exchange will be subject to availability.
If you wish to exchange your item for a different size or colour of the same design (with the same product value), fill in the return/exchange form, which you can find at our site izza.com. Then return your item(s) to us within 14 days of receiving your order, and we will send you the replacement size/item to the delivery address used for your initial order (free from any additional postage charges).
If you wish to exchange your item for a different product, you will need to place a new order. The funds for your returned item will be refunded to your original method of payment. All exchange requests are subject to availability. Please allow a period of up to 5 working days, following receipt of your returned parcel, for your exchange to be processed (excluding weekends and public holidays); a confirmation message will be sent to you upon completion and your replacement item(s) shall be dispatched within 3 - 4 working days thereafter.
If following receipt of your exchanged item, you require a 2nd exchange for the same product, you will need to complete a new order inclusive of a new shipping fee. The funds for your returned item will be refunded to your original method of payment.
Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
We reserve the right to refuse refunds if the above procedures have not been followed. Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer. Please note that we do not refund shipping costs.
Scarves (Hijabs) & Accessories.
In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and accessories.
Returns & Exchange form