Returns and exhange Policy
14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations.
If for any reason you are dissatisfied with your purchase, please fill in the returns/ exchange form , which you can find at our site izza.com. Then, return our product to us in the original packaging with hang card still attached and unused. You can read below how to handle. The cost of returning the unwanted item is paid for by the customer.
We will only offer exchange/ refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the IZZA hang tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
For peace of mind, if you returned your parcel using a tracking service, kindly check the tracking number provided by the postal service provider, to find out if your parcel has been returned. Our returns team does not send notifications to customers to inform them we have taken receipt of a parcel.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by IZZA, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
All requests for an exchange will be subject to availability.
If you wish to exchange your item for a different size or colour of the same design (with the same product value), fill in the return/exchange form, which you can find at our site izza.com. Then return your item(s) to us within 14 days of receiving your order, and we will send you the replacement size/item to the delivery address used for your initial order (free from any additional postage charges).
If you wish to exchange your item for a different product, you will need to place a new order. The funds for your returned item will be refunded to your original method of payment. All exchange requests are subject to availability. Please allow a period of up to 5 working days, following receipt of your returned parcel, for your exchange to be processed (excluding weekends and public holidays); a confirmation message will be sent to you upon completion and your replacement item(s) shall be dispatched within 3 - 4 working days thereafter.
If following receipt of your exchanged item, you require a 2nd exchange for the same product, you will need to complete a new order inclusive of a new shipping fee. The funds for your returned item will be refunded to your original method of payment.
Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
We reserve the right to refuse refunds if the above procedures have not been followed. Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer. Please note that we do not refund shipping costs.
Scarves (Hijabs) & Accessories.
In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and accessories.
Terms & Conditions
We will only offer a refund/exchange for clothing if the garment/s is/are unused, in perfect resalable condition with the IZZA Hang Tag/s still attached. All goods must be returned in their original packaging ( Gift Boxes, Accessory bags etc). Any item(s) returned with damage caused by the customer (from personal use, alteration or insufficient packaging when returning the item(s)) shall be returned to the customer. Any fees which IZZA shall incur by returning the damaged item/items not in their original saleable condition, to the sender must be settled prior to any further action being taken (fees will vary depending on the location of the sender and will be confirmed prior to goods being sent). This can either be done by deducting the return postage fee from any eligible refund money due or an additional payment can be made (liaison shall take place with our team via email correspondence should such a situation arise).
If you are returning item(s) to us from outside of the EU, you must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at EU Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can IZZA pay customs duty in order to receive back our items. Please note, major couriers may charge administration handling fees for returning goods; under no circumstances can IZZA pay such fees, this will be deducted from the refund amount requested.
When trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of IZZA.
Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
We recommend using a form of Recorded Delivery to return your items to us as we cannot accept any responsibility for items lost or damaged in transit. Please do not return items solely using the IZZA packaging bag.
IZZA will not reimburse the customer for the cost of return shipping costs.
In the case of company error, or a manufacturing defect, IZZA will reimburse the return shipping costs for returning damaged goods (only), once a return has been authorized. For UK customers, we will only cover the cost of a Royal Mail 2nd Class Recorded Delivery (maximum £4.99). For European Union customers, IZZA will only reimburse the return shipping fee for an Economy service, offered by a local postal service in the recipient's country of residence (where the goods were delivered), up to the value of the initial shipping fee which the customer paid for shipping in the order containing an error/defect. If the total credit due, exceeds the amount initially paid by the customer, a store credit note will be issued.
We reserve the right to refuse refunds if the above procedures have not been followed.
*Policy effective from 03/01/2016